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Average Score
Average Score
Old Dominion consistently ranks at the top of LTL service quality surveys with 99%+ on-time delivery rates and the lowest claims ratio in the industry. XPO provides good service but cannot match Old Dominion's consistency.
XPO's pricing tends to be more competitive, particularly on longer-haul LTL lanes. Old Dominion commands premium pricing that reflects their premium service quality. Budget-conscious shippers may prefer XPO.
XPO invested heavily in technology including AI-powered pricing, real-time tracking, and digital freight management tools. Old Dominion's technology is solid and improving but XPO's tech investment has been more aggressive.
Old Dominion operates 255+ service centers providing comprehensive geographic coverage. XPO's terminal network is also extensive but Old Dominion's network is more uniformly distributed and consistently well-maintained.
Old Dominion's cargo claims ratio is the lowest in LTL — they damage less freight, period. When claims do occur, their resolution process is fair and relatively fast. XPO's claims handling is adequate but more inconsistent.
| Category | XPO Logistics | Old Dominion | Leader |
|---|---|---|---|
| Service Quality | 78 | 92 | Old Dominion |
| Pricing | 82 | 72 | XPO Logistics |
| Technology | 85 | 80 | XPO Logistics |
| Terminal Network | 80 | 88 | Old Dominion |
| Claims Handling | 72 | 90 | Old Dominion |
| Overall Average | 79 | 84 | Old Dominion |
Old Dominion wins for shippers and carriers who prioritize reliability, service quality, and cargo protection. Their industry-leading on-time performance and lowest claims ratio make them the premium LTL carrier. You pay more but your freight arrives on time and undamaged.
XPO wins for price-sensitive shippers on lanes where transit time flexibility exists. Their technology platform is impressive and their pricing is competitive. For freight that is not time-critical or particularly fragile, XPO provides solid value.
For driver employment, Old Dominion is widely considered one of the best LTL carriers to work for, with higher driver pay and better equipment than most competitors.
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Published March 24, 2026